Saputra, Dendi, Zamhari, dan Rizal Ruben Manullang. “PENGARUH CUSTOMER RELATIONSHIP MARKETING, DAN NILAI PELANGGAN TERHADAP LOYALITAS KONSUMEN”. Jurnal Ilmiah Niaga Bisnis Elektronik 2, no. 1 (November 1, 2022): 74–82. Diakses Desember 4, 2024. https://e-jurnal.stie-ibek.ac.id/index.php/JINBE/article/view/267.