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Abstract

The theories used in this research are Management theory, Consumer Satisfaction theory, Service Quality theory, Health Service Concept, and Re-Visit Interest theory. The method used in this study is descriptive with quantitative approach with the intention to find the relationship between independent variables with dependent variable by using statistical formula that examines the relationship of influence Quality of Service and Revisit Interest to Satisfaction of Inpatiens. While the statistical formula used to test the hypothesis is Multiple Linear Regression Analysis. The sample in this study amounted to 95 people from the total population of 6186 people.

The results of this study show that: (1) there is a significant influence between Quality of Service variable to Patients Satisfaction. This is proved by the value of tcount (3.706)> ttable (2.04841). (2) The results also show that there is a significant influence between the variables of Re-Visit to Patient Satisfaction. This is proved by the value of tcount (2.097)> ttable (2.04841). And (3) The result of the research shows that there is significant influence on the variable of Quality of Service and Interest of Re-Visit to Satisfaction of Inpatients at Bhakti Wara Catholic Hospital which is proved by Fcount (9,224)> Ftabel (3,35).

Article Details

Author Biographies

Octavianus Heryanto, STIE-IBEK Sekolah Manajemen

Mahasiswa Prodi Manajemen STIE-IBEK

Harjono Harjono, STIE-IBEK Sekolah Manajemen

Dosen STIE-IBEK

Stefanus P Nugroho, STIE-IBEK Sekolah Manajemen

Dosen STIE-IBEK
How to Cite
Heryanto, O., Harjono, H., & Nugroho, S. P. (2018). ANALISIS PENGARUH KUALITAS PELAYANAN DAN MINAT KUNJUNG ULANG TERHADAP KEPUASAN KONSUMEN, PASIEN RAWAT INAP PESERTA BPJS (Studi Kasus Pada Rumah Sakit Katolik Bhakti Wara Pangkalpinang). Jurnal Progresif Manajemen Bisnis, 27(2), 1-8. Retrieved from https://e-jurnal.stie-ibek.ac.id/index.php/JIPMB/article/view/337

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