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This thesis was written and compiled by Nurhayati (230150065), entitled: "Strategies for Improving Service Quality Based on Analysis of Health Center Patient Satisfaction (Case Study in Petaling Mendo West Health Center)". The purpose of this study was to determine the effect of direct evidence, reliability, assurance, responsiveness and empathy for patient satisfaction, both simultaneously and partially. This research was conducted in March 2019 until June 2019.


Service Quality Patient Satisfaction

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How to Cite
Nurhayati, N., Zamhari, Z., & Mulyani, H. T. S. (2019). PENINGKATAN KUALITAS JASA PELAYANAN TERHADAP KEPUASAN PASIEN PUSKESMAS (Studi Kasus Puskesmas Petaling Mendo Barat). Jurnal Progresif Manajemen Bisnis, 6(5), 316-324. Retrieved from