LEONARDO, R.; SITEPU, M. .; OKTALINA, G. ANALISIS EFEKTIVITAS PENERAPAN STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP LOYALITAS KONSUMEN DI HOTEL SANTIKA BANGKA BELITUNG. JURNAL PROGRESIF MANAJEMEN BISNIS, [S. l.], v. 5, n. 2, p. 13–23, 2018. Disponível em: https://e-jurnal.stie-ibek.ac.id/index.php/JIPMB/article/view/214. Acesso em: 2 mei. 2024.