SURYANNA, C.; PRIMA NUGROHO, S.; HARIYANI. ANALISIS PENGARUH KUALITAS PELAYANAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS KEANGGOTAAN. JURNAL PROGRESIF MANAJEMEN BISNIS, [S. l.], v. 5, n. 2, p. 55–65, 2018. Disponível em: https://e-jurnal.stie-ibek.ac.id/index.php/JIPMB/article/view/218. Acesso em: 5 mei. 2024.