DOLOROSA TEA, M.; MEDINAL; OKTALINA, G. ANALISIS PENGARUH KUALITAS PELAYANAN (SERVQUAL) TERHADAP KEPUASAN LANSIA DI PANTI BHAKI KASIH SITI ANNA PANGKALPINANG. JURNAL PROGRESIF MANAJEMEN BISNIS, [S. l.], v. 7, n. 2, p. 20–28, 2020. Disponível em: https://e-jurnal.stie-ibek.ac.id/index.php/JIPMB/article/view/31. Acesso em: 10 mei. 2024.