Leonardo, R., Sitepu, M. . dan Oktalina, G. (2018) “ANALISIS EFEKTIVITAS PENERAPAN STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP LOYALITAS KONSUMEN DI HOTEL SANTIKA BANGKA BELITUNG”, JURNAL PROGRESIF MANAJEMEN BISNIS, 5(2), hlm. 13–23. Tersedia pada: https://e-jurnal.stie-ibek.ac.id/index.php/JIPMB/article/view/214 (Diakses: 22 November 2024).