Talia, Astuti N, Tigor RH. ANALISIS PENGARUH TANGIBLES, REABILITY, RESPONSIVE, ASSURANCE, DAN EMPHATY TERHADAP KEPUASAN PELANGGAN PADA TOKO CITRA ELEKTRONIK. JPMB [Internet]. 3 April 2023 [dikutip 22 November 2024];10(1):6-12. Tersedia pada: https://e-jurnal.stie-ibek.ac.id/index.php/JIPMB/article/view/290