Leonardo R, Sitepu M, Oktalina G. ANALISIS EFEKTIVITAS PENERAPAN STRATEGI CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TERHADAP LOYALITAS KONSUMEN DI HOTEL SANTIKA BANGKA BELITUNG. JPMB [Internet]. 1 November 2018 [dikutip 2 Mei 2024];5(2):13-2. Tersedia pada: https://e-jurnal.stie-ibek.ac.id/index.php/JIPMB/article/view/214