ANALISIS PENGARUH TANGIBLES, REABILITY, RESPONSIVE, ASSURANCE, DAN EMPHATY TERHADAP KEPUASAN PELANGGAN PADA TOKO CITRA ELEKTRONIK

Authors

  • Talia STIE IBEK PANGKALPINANG
  • Nelly Astuti STIE - IBEK Pangkalpinang
  • Rian Hasianda Tigor STIE - IBEK PANGKALPINANG

Keywords:

Tangibles, Reability, Responsive, Assurance, Emphaty

Abstract

This is an undergraduate thesis was written by Talia, with student 640180083, major in Management, entitled "Analisis Pengaruh Tangibles, Reability, Responsive, Assurance, dan Emphaty terhadap Kepuasan Pelanggan pada Toko Citra Elektronik”.

The results of the study show that the application of leadership style has a positive and significant effect on employee performance. Motivation has a positive and significant effect on employee performance. Work discipline has a partial and significant positive effect on employee performance. Simultaneously positive and significant effect between leadership style, motivation, work discipline on employee performance with a value of 182,362 ftable 3.16.

Published

2023-04-03

How to Cite

Talia, Astuti, N. ., & Tigor, R. H. (2023). ANALISIS PENGARUH TANGIBLES, REABILITY, RESPONSIVE, ASSURANCE, DAN EMPHATY TERHADAP KEPUASAN PELANGGAN PADA TOKO CITRA ELEKTRONIK. Journal of Progressive Management Business, 10(1), 6–12. Retrieved from https://e-jurnal.stie-ibek.ac.id/index.php/JIPMB/article/view/290

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